Submit Feedback

Current General Information
Product Concern & Patient Impact
Product Return
Complete

This portal is exclusively intended for the submission of feedback and complaints concerning the quality, safety, durability, identity, reliability, effectiveness, or performance of HOYA IOL products—whether distributed directly by HOYA Surgical Optics or through its distribution partners—as well as third-party products distributed by HOYA Surgical Optics. Please note that feedback or complaints related to other products will not be processed. In such cases, we kindly ask you to contact the respective manufacturer or distributor directly.

When submitting feedback or a complaint via this portal, please include all available and relevant information pertaining to the case. The more comprehensive the details provided, the more effectively we can conduct our investigation.

General Information

First Name

Last Name

Company Name

Customer Type

Event & Implantation Information

Is Date of Event known?

Yes

Date of Event

Explantation Date

Date of Awareness

Product Information

HSO IOL products

Other products distributed by HSO

Is the Product Serial Number Available?

Yes

Search Serial Number

Enter the serial number to automatically display the product information below.

Product Model

Product Name

Product Serial/LOT Number

Product Expiry

Product Diopter

Toric cylinder (T value)

Is this product part of a clinical trial?

Yes

Clinical Trial Name

Enter the official clinical trial reference (e.g, EduraCT/CTN/NCT number). Example: NCT01234567

Clinic & Surgeon Details

Hospital/Clinic Name

Surgeon/Clinician Name

Country

Investigation Report Request

Do you require the investigation report?

Yes

Please note that when requesting an investigation report from HOYA, you might be required to provide additional information necessary to create the investigation report.

Note: 'Next' will be enabled once all mandatory fields are completed.