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Welcome to HOYA Feedback Network

Your voice matters. Use this portal to submit feedback and complaints related to quality, safety, durability, identity, reliability, effectiveness or performance of products distributed by HOYA Surgical Optics.

Quick Access

Choose how you'd like to interact with our feedback system

Guest submission

Submit feedback quickly without creating an account perfect for one-time submissions.

Submit as guest

Registered customer

Login to track your submissions, view status updates, and manage your feedback history.

Login to continue

Thank you for helping to improve the quality of our products globally

At HOYA Surgical Optics, we enable surgeons to improve vision and quality of life for millions of people suffering from cataract – to help them celebrate life, visually. By taking the time to share your feedback with us, you are playing a vital role in helping to improve the quality and safety of our products. We truly appreciate your insights and look forward to learning from you to continue serving our customers and patients with excellence.

Frequently Asked Questions

Not sure how it works? We’ve compiled answers to the most common questions so you can easily share your thoughts, help shape better care, and make your voice count.

The registration email will be sent from [email protected].
 If you do not receive it, please check your Spam/Junk folder first.

If the email does not arrive within 24 hours, please contact us via the CONTACT US section at the bottom of the HFN page.

Your account will be activated when you follow the instructions in the registration email and log in for the first time.

To activate your account, please follow the steps below:

  1. Click “Sign up” on the login screen and enter the required information as instructed.
  2. After entering the information, click “Sign up” at the bottom of the page. A registration email will then be sent to you.
  3. Follow the instructions provided in the email to activate your account.

Your account will be activated once you complete the steps described in the registration email.

When creating your account, please select the customer category that best reflects your role from the options below:

  • Hospital/Clinic staff
  • Distributor

If you are unsure which category applies to you, please contact your sales representative or our support team for assistance.

We offer two types of user access:

・Guest User: You can submit a complaint without creating an account. This option is ideal if you want a quick submission or prefer not to register.

・Registered User: By creating an account, you gain access to additional features such as tracking your submitted complaints, using the dashboard, and enjoying faster follow-up. This option is recommended for users who plan to use the system regularly.

Please submit any complaints or feedback through the HOYA Feedback Network (HFN).  For general inquiries, contact your sales representative, distributor, or use the CONTACT US section displayed at the bottom of the HFN page.

MORE FAQs